Dear gary, I would like to say a big thank you for cleaning my oven on Tuesday. It's always quite daunting these days letting people into our homes, but having introduced yourself and showed your ID you were very friendly which made me feel at ease. Not only did you do a excellent job on my cooker, which as I confessed to you had been shamefully neglected due to my not liking it, it now looks brand new! My daughter and her friend should be contacting you as they were also well impressed. I have also told my work colleagues as I feel you offer an excellent service putting people as ease.